Privacy policy
Privacy Policy
Solace & Smoke (“we”, “us”, “our”) operates this website and provides all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify.
This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, make a purchase, or interact with our Services. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
“Personal information” means information that identifies or could reasonably be linked to you. This does not include de-identified or anonymous data.
We may collect the following categories of personal information:
Contact Information
• Name, email address, phone number
• Billing and shipping address
Payment Information
• Credit/debit card details
• Payment method, transaction details, payment confirmations
Account Information
• Username, password
• Preferences and saved settings
Order & Transaction Information
• Items viewed, added to cart, purchased, returned, or exchanged
• Order history
Communications
• Details you share when you contact us (emails, messages, enquiries)
Device Information
• IP address, browser type, device identifiers, network information
Usage Information
• Browsing behaviour, pages viewed, time spent on the website, and interactions
Where We Collect Information From
We may collect personal information:
Directly from you
When you place an order, create an account, browse the website, or contact us.
Automatically
Via cookies, analytics tools, or your device when using the Services.
From Service Providers
Such as payment processors, shipping partners, data analytics providers, and other partners.
From Third Parties & Marketing Partners
Who help support or improve our Services.
How We Use Your Personal Information
We may use your personal information for the following purposes:
1. To Provide & Improve the Services
• Process orders, returns, and exchanges
• Fulfil shipping and delivery
• Manage your customer account
• Send order updates and notifications
• Recommend products and personalise your experience
2. Marketing & Advertising
• Send promotional emails or messages
• Show personalised advertisements online
You may opt out of marketing at any time.
3. Security & Fraud Prevention
• Protect your account
• Detect and investigate suspicious activity
• Provide secure checkout and transactions
4. Communication & Customer Support
• Respond to your enquiries
• Provide assistance and maintain customer relationships
5. Legal & Compliance
• Comply with laws and regulations
• Respond to lawful requests
• Manage disputes and enforce policies
How We Disclose Personal Information
We may share your personal information with:
Shopify
Shopify hosts our store and processes information to operate and improve the Services.
Service Providers
Including payment processors, shipping carriers, IT support, cloud storage providers, and customer service platforms.
Business & Marketing Partners
Who assist with advertising and promotional services.
With Your Consent
For example, arranging shipments or using social login features.
Affiliates
If applicable, within our business group.
Legal or Safety Reasons
Such as responding to law enforcement, complying with legal processes, or in connection with business transactions.
Relationship with Shopify
Shopify processes personal information to support our store and improve its platform.
Your information may be transferred to countries outside your residence.
Shopify may also use data — combined with information from other merchants — to enhance its products and services.
To learn more: Shopify Consumer Privacy Policy
To exercise Shopify-related privacy rights: Shopify Privacy Portal
Third-Party Websites
Our website may link to third-party sites we do not control.
We are not responsible for their content, privacy practices, or security.
We recommend reviewing their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children.
We do not knowingly collect personal information from individuals under the age of majority.
If you believe a child has provided personal information, please contact us so we can delete it.
We do not sell or share the personal information of individuals under 16.
Security & Data Retention
We take security seriously, but no method of transmission or storage is completely secure.
We retain personal information only as long as necessary to:
• operate the Services
• maintain your account
• comply with legal obligations
• resolve disputes
• enforce policies
Your Rights & Choices
Depending on where you live, you may have the right to:
• Access / Know the personal information we hold
• Delete your personal information
• Correct inaccurate details
• Request portability of your data
• Opt out of marketing communications
You can exercise rights via the Services or by contacting us using the details below.
Shopify-related rights can be exercised at: https://privacy.shopify.com/en
We may verify your identity before processing your request.
You may designate an authorised agent where allowed by law.
We will not discriminate against you for exercising your rights.
Complaints
If you have concerns about how we handle your information, please contact us.
Depending on your location, you may also lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for legal reasons.
When we do, we will update the “Last updated” date above.
Contact Us
If you have questions or would like to exercise your privacy rights:
Email: founder@solaceandsmoke.com